Lagardère Travel Retail partners with Paydens Group to deliver "Travel Pharmacy by Paydens" at Heathrow Airport

Lagardère Travel Retail UK & Ireland and Paydens Group have announced a new strategic partnership to deliver a dedicated pharmacy offer in the upcoming RELAY stores at Heathrow Terminal 2 (The Queen’s Terminal), set to open in early Summer 2026.

This collaboration is a key component of Lagardère Travel Retail’s new RELAY concept at Heathrow and demonstrates the company’s commitment to working with trusted local partners to deliver quality and convenience to travelers at Europe’s biggest airport by passenger traffic.

The new "Travel Pharmacy by Paydens" in Heathrow Terminal 2 will be seamlessly integrated into the upper-level RELAY store. Travelers will have access to prescription medicines supervised by a qualified Paydens pharmacist plus a wide range of health and beauty products, combining the convenience of travel retail with the reassurance of professional care.

Under the agreement, Paydens Group, through its wholesale arm Sangers (Maidstone) Ltd, will supply pharmacy and health & beauty products not only to the Travel Pharmacy unit but also to the other three RELAY stores within Terminal 2, all of which will feature an extended health and beauty range.

Peter Newbould, CEO of Lagardère Travel Retail UK & Ireland, comments, “This partnership with Paydens reflects our strategy to build strong relationships with trusted local partners who share our focus on quality, service, and innovation. Together, we will bring travelers a new, convenient way to access pharmacy and wellness products at Heathrow — delivered by one of the UK’s most respected pharmacy groups.”

Alexander Pay, Managing Director of Paydens Group, adds, “Paydens is delighted to establish this partnership with Lagardère Travel Retail at Heathrow Terminal 2. The new ‘Travel Pharmacy by Paydens’ integrated within RELAY will deliver a seamless blend of retail convenience and essential, expert-led pharmacy services for the global traveler. Leveraging our wholesale capacity through Sangers (Maidstone) Ltd, we are committed to ensuring every passenger has easy access to everything they need for their health and well-being while passing through one of the world's busiest airports."

This partnership reinforces Lagardère Travel Retail’s ambition to offer a best-in-class Travel Essentials experience — combining global retail standards with strong local partnerships — and further strengthens its collaboration with Heathrow Airport following the company’s recent appointment to operate the Blended Travel Essentials concession at Terminal 2.