Mumbai Ospree Duty Free becomes India’s first duty-free retailer to launch digital invoicing
Ospree Duty Free has introduced digital invoicing at its store in Chhatrapati Shivaji Maharaj International Airport, becoming the first duty-free retailer in India to make this transition. This pioneering initiative is said to streamline the shopping experience by reducing billing time by 60% while reinforcing Ospree’s commitment to sustainability by eliminating paper receipts.
With this launch, customers will now receive their purchase invoices via email, SMS, or WhatsApp, ensuring a faster, more convenient, and eco-friendly duty-free shopping experience. By significantly cutting down paper usage, this move aligns with Ospree’s global sustainability goals and sets a new benchmark for digital transformation in Indian travel retail.
Gaurav Singh, CEO of Ospree Duty Free, said, “As India’s first duty-free retailer to introduce digital invoicing, we are proud to set a new industry standard. At Ospree Duty Free, our focus is on enhancing customer experience while making responsible environmental choices. Digital invoicing not only saves time for travelers but also supports our vision of a smarter, more sustainable future in travel retail. This is just one of the many tech-driven innovations we are rolling out to redefine the duty-free shopping experience.”
The Mumbai store is the first in Ospree’s network to adopt digital invoicing, with plans to expand this across all Ospree Duty Free locations soon. By embracing technology-driven solutions, Ospree Duty Free continues to reshape the future of duty-free shopping in India, making it more efficient, sustainable, and traveler-friendly.
