Thabet Musleh appointed Chief Retail and Hospitality Officer at Qatar Airways
Thabet Musleh has been instrumental in HIA's winning of Skytrax's "World’s Best Airport Shopping" award. His new position will spread his influence over Qatar Airways' hotel and lounge operations
Thabet Musleh has been promoted to Chief Retail and Hospitality Officer at Qatar Airways, a pivotal role that expands his oversight to include the airline’s hotel and lounge operations alongside his existing responsibilities. Musleh, who previously served as Senior Vice President at Qatar Duty Free, has been instrumental in driving the company’s commercial success. Under his leadership, Qatar Duty Free achieved record sales growth and enhanced its retail experience at Hamad International Airport, positioning it as a global retail leader.
Musleh’s vision has been central to the brand’s approach to customer service, focusing on creating an environment of everyday luxury that resonates with travelers. His commitment to trendsetting has seen Qatar Duty Free continuously evolve, integrating innovative retail experiences and exclusive product offerings that cater to a sophisticated clientele.
In his recent discussions, Musleh highlighted the importance of customer-centric strategies and the trend toward offering “everyday luxury” in travel retail. This approach aims to elevate the passenger experience, making shopping at Hamad International Airport not just a necessity but a highlight of the journey. The airport’s retail environment, under Musleh’s guidance, has consistently been recognized for its excellence, winning accolades such as the title of World’s Best Airport Shopping at the Skytrax World Airport Awards.
Musleh’s new role is set to further enhance Qatar Airways’ reputation for world-class hospitality and retail excellence, continuing to build on the successes of his tenure at Qatar Duty Free. His strategic vision and dedication to innovation are expected to drive new heights in the airline’s retail and hospitality offerings, ensuring a seamless and luxurious experience for all passengers.
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