2.0 & Partners introduces dedicated Onboarding training program
The Onboarding program is "more than just a course – it’s a practical answer to one of the biggest challenges our sector faces today: how to get new staff ready quickly, effectively and globally"
Travel retail experts 2.0 & Partners have unveiled the latest addition to their growing training and experience development offer, the Onboarding, a new, expert-designed training program dedicated to rapidly equipping newly hired frontline staff with the tools and confidence to succeed in today’s demanding travel retail environment.
Training has been at the heart of 2.0 & Partners’ offer for many years. The company, which marked its 10th anniversary last year, has been working alongside partners to elevate the instore experience through its Customer eXperience Management (CMX) business suite and Retail Academy 2.0 program for many years.
This expertise expanded with the launch last year of the Chinese Excellence Academy, a highly successful online and offline training workshop, which has been successfully delivered to partners around the world.
Now, 2.0 & Partners reveals its latest workshop specifically for the travel retail market. Tailored for new recruits in retail and F&B airport operations, Onboarding provides an immersive, four-hour, online training session, tailored to the needs of newly hired frontline staff, and designed to close the post-pandemic skill gap and boost conversion through better service and staff preparation.
Delivered in three sharp, interactive modules, the course accelerates skill acquisition from day one, ensuring staff are ready to perform from the very start, with dedicated content for Retail and F&B roles, and an interactive and on-demand format that ensures accessibility for staff across the globe.
Erika Giannini, Head of CXM Italy at 2.0 & Partners, said, “We are very pleased to unveil the latest in our portfolio of bespoke training courses for the travel retail sector, and to help our partners to elevate both their support for their frontline staff, and their team’s offer to today’s traveling shoppers.
“The Onboarding is more than just a course – it’s a practical answer to one of the biggest challenges our sector faces today: how to get new staff ready quickly, effectively and globally. It has been designed specifically for newly hired profiles, helping them understand the dynamics of this unique channel and step confidently into their roles.
“With a blend of real-world insights and flexible learning, we’ve built this training to be delivered anywhere, anytime – whether in London, Dubai or Singapore.”
