February 24 2023  |  Airlines & Airports

​Heathrow heads toward "year of renewal"

By Jane Hobson

John Holland-Kaye, CEO, Heathrow Airport

Heathrow Airport CEO John Holland-Kaye says 2023 could shape up to be "a year of renewal."

According to its year end results (December 31, 2022) passenger numbers reached 62 million, indicating more growth than “any other airport in the world last year."

Heathrow said service is now returning to pre-pandemic levels. In the last 18 months, more than 25,000 people have started jobs at the airport, bringing resource levels close to those of pre-pandemic. The focus is now on improving skills and experience and building resilience.

In the last 18 months, more than 25,000 people have started jobs at the airport, bringing resource levels close to those of pre-pandemic

Annual losses in 2022 decreased from £1,270 million (US$1,526 million) to £684 million (US$822 million), but the airport cites inflation, lower passenger numbers and insufficient regulated charges as factors impacting underlying profitability.

No dividends were paid in 2022 and none are planned for 2023. Financing remains “conservative,” with strong liquidity and gearing falling below pre-pandemic levels. The final decision on the H7 settlement from the CAA, which will determine investment levels in passenger service over coming years, is expected next month.

In other accomplishments, Heathrow Airport secured the global agreement of net zero aviation by 2050 at ICAO.

"Sustainable aviation fuel (SAF) will play a critical role in decarbonizing the sector and we have created a £38 million (US$45 million) incentive scheme to encourage airlines to switch out kerosene for SAF - making us one of world’s largest users of SAF," read the press release.

Later this year Virgin Atlantic will operate the first 100% SAF-powered transatlantic flight from Heathrow to New York, with aims to demonstrate that the faster the sector scales up SAF production, the faster it can decarbonize aviation.

Holland-Kaye continued, "Our teams have already delivered a successful Christmas and half-term getaway, and with a great investment plan in place, we are determined to once again rank in the top 10 airports for service. I couldn’t be prouder of how far Team Heathrow has come in my nine years as CEO – from transforming customer service, to securing Parliamentary approval for expansion to surviving two years of border closures and rebuilding the business. My successor will take on a fantastic team who are making Heathrow a world leading hub that Britain can be proud of."


Brand News

June 2 2023

Thélios unveils new brand identity

The company is marking its entry into a new phase of development

June 1 2023

​Mondelez WTR opens first ever…

The retail experience is in partnership with Schiphol AirPort Retail and Gebr. Heinemann

June 1 2023

Shiseido Travel Retail launches…

Its activations are rolling out in eight luxury hotels across the island

May 30 2023

​Ricola stages live demonstrations…

The activations took place on four consecutive weekends

May 30 2023

Mondelez WTR partners with Dubai…

The cookie will roll out with other retailers globally from June

May 26 2023

FOREO launches at Zhuhai Gongbei…

FOREO has opened its latest travel retail location at Zhuhai Gongbei Arrival Duty Free Shop in Guangdong Province; the expanded…

May 24 2023

​Mondelez WTR and Dufry partner…

The laser-engraved bars featuring iconic British landmarks sold out within two weeks

May 23 2023

Monarq Group and Drink Recess Inc.…

The agreement covers the Caribbean, Latin America and USA duty free

May 23 2023

Rituals relaunches The Ritual of…

The range features a new and improved formulation

Copyright 2023 DutyFree Magazine. All rights reserved. Privacy Policy Sitemap