February 15 2023  |  Airlines & Airports

Heathrow reports the busiest start to its year since 2020

By GTR Magazine Staff

Overall passenger satisfaction is now at or above pre-pandemic levels, says the airport

Heathrow Airport in the United Kingdom has announced that it's "getting back to its best." The airport has reported in a news release that over 5.4 million passengers traveled through Heathrow in January 2023, the busiest start of the year since 2020.

Overall passenger satisfaction is now at or above pre-pandemic levels. In January, 98% of passengers waited less than 10 minutes for security and the airport has once again been named Travel Weekly’s Best UK Airport.

Border Force successfully managed recent strike action and the airport is trialing the use of eGates for children aged 10 and 11 in Terminal 5 over half term. "We are fully supportive of Border Force’s aspirations to expand the use of eGates to more families and visa holders, assisting with smooth and seamless journeys," notes the press release.

"We welcome British Airways and Virgin’s announcement on restarting ticket sales to China, reopening a key market for British exports once more. Following the pandemic, we have worked tirelessly alongside our airline partners to rebuild the world-class connectivity Heathrow offers to our passengers and cargo. The half term getaway has been going very well. Like all peak periods, our management teams are out in the terminals supporting our operational colleagues and helping passengers get on their way."

Heathrow CEO John Holland-Kaye said, “Heathrow is back to its best, with passenger satisfaction scores meeting or exceeding 2019 levels. We are giving a warm welcome to families over the half term getaway by delivering excellent service and bringing back the magic of travel.”

Traffic summary at Heathrow Airport

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